---
title: "Management"
canonical: "https://support.soteria-cloud.co.za/space/SCKB/50298901/Management"
format: markdown
---
# Management

## Overview

Centralized Management capabilities in Acronis Cyber Protect Cloud provide unified control over backup, security, and endpoint management operations across your entire IT infrastructure. Through a single web-based console, administrators can monitor protection status, configure policies, manage licenses, and respond to incidents across thousands of endpoints, servers, and cloud workloads.

## Key Features

- **Unified Web Console** - Single pane of glass for managing backup, disaster recovery, security, and endpoint management across all protected systems
- **Multi-Tenant Architecture** - MSPs can manage multiple client organizations with isolated tenants, custom branding, and delegated administration
- **Role-Based Access Control (RBAC)** - Granular permissions and administrative roles to ensure least-privilege access
- **Centralized Policy Management** - Create and deploy protection policies, security settings, and backup schedules across groups of endpoints
- **Real-Time Monitoring Dashboard** - Live status of backup jobs, security alerts, storage consumption, and system health
- **Automated Alerting** - Email and webhook notifications for failed backups, security incidents, and system issues
- **Comprehensive Reporting** - Pre-built and custom reports for compliance, capacity planning, and executive summaries
- **Remote Management Tools** - Remote desktop, command execution, and troubleshooting capabilities
- **API and Integration** - RESTful API for automation, integration with PSA/RMM tools, and custom workflows
- **License Management** - Track usage, allocate licenses, and optimize costs across your organization

## Soteria Cloud Advantage

Soteria Cloud's management platform is optimized for South African businesses and MSPs:

- **Teraco-Hosted Console** - Management console hosted in Teraco Johannesburg and Cape Town data centers ensures fast, responsive access for South African administrators
- **Local Support Team** - Expert assistance from Soteria Cloud's South African support team who understand local business requirements and compliance needs
- **POPIA-Compliant Administration** - All management data, logs, and audit trails remain within South African borders
- **Customized for Local MSPs** - Pre-configured templates and best practices tailored for South African service providers
- **Integrated Billing** - Simplified licensing and billing in ZAR currency with local payment options

## How It Works

**1. Console Access** - Administrators log into the web-based Acronis Cyber Protect Cloud console from any browser, with multi-factor authentication for security.

**2. Organization Structure** - Set up organizational units, customer tenants (for MSPs), and administrative hierarchies that mirror your business structure.

**3. Policy Configuration** - Define protection policies (backup schedules, retention, security settings) and apply them to groups of endpoints or individual systems.

**4. Agent Deployment** - Deploy protection agents to endpoints using installation packages, Active Directory integration, or remote deployment tools.

**5. Monitoring & Alerts** - Dashboard provides real-time visibility into protection status; automated alerts notify administrators of issues requiring attention.

**6. Reporting & Compliance** - Generate scheduled reports for stakeholders, compliance audits, and capacity planning.

**7. Incident Response** - When security incidents or backup failures occur, use the console to investigate, remediate, and recover.

## Management Capabilities by Role

- **MSP Partner Administrators** - Manage multiple customer tenants, allocate licenses, configure branding, and access consolidated reporting
- **Company Administrators** - Full control over organization's protection policies, users, and resources
- **Unit Administrators** - Manage specific departments or business units within an organization
- **Read-Only Users** - View dashboards and reports without making configuration changes

## Resources

- [Acronis Management Console Documentation](https://www.acronis.com/en-us/support/documentation/CyberProtectionService/#management.html)
- [Acronis API Reference](https://www.acronis.com/en-us/support/documentation/CyberProtectionService/index.html#api-reference.html)
- [Soteria Cloud - Centralized Cyber Protection Management](https://web.soteriacloud.com)